■Note:
You will receive a confirmation email for your email inquiry from our auto response system. It may go into your junk mail box based on your mail and security software setting. If you don’t receive any confirmation email from us after 24 hours, please contact us by email or phone
Purchase Terms and Conditions
Inventory
We always try our best to reflect the latest inventory on our website . It can be, however, out of stock in the case we receive orders simultaneously from distributors or overseas buyers, or due to factory’s capacity.
To ensure desirable delivery date, please check our inventory before you place an order.
In the case there is an inventory shortage after the order is placed, we will inform you by email.
Payment Terms
The buyer is responsible for sales tax and shipping fee in addition to the displayed product price.
There may be transaction fee depending on your payment service.
We accept Credit card, PayPal or bank wire.
Bank Wire
Please arrange your payment based on our wire transfer information below.
Please notify us in the case the name on the order is different from the name on the bank account .
Please make your payment within 14 days from the order.
Any order that does not receive payment within 14 days will be cancelled automatically.
In the case of out of stock and pre-order item, please make the payment after we are in contact with the item update.
Our listing shipment fee is only for Japan domestic shipping. International shipping requires the international shipment fee that we will inform you by email after your order placement.
Buyer has a full responsibility for PayPal, Wire transfer, check or any transaction fee and import custom duty and clearance fee.
We do not accept any payment by check was issued by overseas bank out side of Japan.
Remit to:
DOREMI COLLECTION CO., LTD.
1-CHOME, 2-22, HIROE, KURASHIKI-CITY,
OKAYAMA-KEN,712-8043 JAPAN
PHONE: 81-86-456-4004
FAX: 81-86-456-4007
Bank Account Information:
Bank: THE CHUGOKU BANK LTD.,
Branch Swift ID: MIZUSHIMA HIGASHI Branch
Account Number: 001304851
Bank Number: 0168
Branch Number: 183
Swift Number: CHGKJPJZ
Bank Address: 1-5-5 HIROE KURASHIKI CITY OKAYAMA JAPAN
Phone Number: 81-(0)86-455-6155
Account Name: DOREMI COLLECTION CO., LTD.
Email link (credit card) payment [overseas email order]
Please select the email link payment If you would like to purchase with a credit card and wish to ship it outside Japan. The shipping cost stated during the purchase procedure is an approximate amount, and the actual shipping cost varies depending on the shipping country, region, and weight. If you choose regular credit card payment, the payment will be made once your purchase procedure has be done. And we will have to charge you the additional shipping fee later again, and it will be very confusing to charge twice. Therefore Mc to avoid this, please choose email link payment, so that the payment will not be settled at this phase. Instead, we will forward you an email for your credit card payment after the previous procedure is completed. And of course, you will be able to check the total payment amount including the product price and the confirmed shipping cost, so there is nothing need to be concerned. The email with payment procedure will be sent by this exclusive email address as below. Please set it up as your expected recipient. （sendonly@epsilon.jp）
Shipping Fee and Service
We will inform the shipping service and fees via email after the order is placed.
Delivery Date
We will inform the estimated delivery date via email.
Returns, Exchanges, and Cancellation Policy
Products with manufacture’s defect can be returned or exchange within 15 days of delivery.
We recommend inspecting the product immediately upon arrival.
We do not accept any returns or cancellation caused by buyer’s preferences or personal reason.
Return shipping fee will be complimentary in the case we can confirm the original defect.
In the case we cannot arrange a replacement, we will issue the refund after we receive the return shipment
The purchase through online shop applies to personal import. And all the local custom procedure has to be done by buyers. Therefore, buyers have to afford the custom expense, custom tax as well as the local tax.
■Operating company
Doremi Collection Inc.
〒712-8043
1-2-22 Hiroe Kurashiki-shi, Okayama ,Japan
TEL.086-456-4004 FAX.086-456-4007
Mail:webshop@doremi-co.com